Customer Support & Merchant Desk Agent

Job Overview

Telebirr is Ethiopia's largest mobile money platform. We are hiring entry-level customer support and merchant desk agents. Full paid onboarding training provided.

Key Responsibilities

• Answer customer queries via inbound calls, live chat, and support portal
• Troubleshoot merchant QR, wallet transfers, and utility payment issues
• Log dispute tickets and escalate suspicious transactions to fraud compliance
• Deliver patient, courteous, and efficient customer service

Requirements & Qualifications

• Fluent in Amharic and English; Afaan Oromoo or Tigrinya is a strong advantage
• Clear telephone etiquette and good listening skills
• Basic computer literacy and fast typing speed
• Fresh graduates welcome; prior support experience is a plus