Resort Operations & Guest Relations Manager

Job Overview

Kuriftu Resort & Spa Bishoftu seeks an energetic Operations Manager to coordinate front-of-house hospitality, lakefront restaurant banqueting, and VIP guest experiences.

Key Responsibilities

• Oversee day-to-day resort operations across front desk, housekeeping, and F&B
• Drive guest satisfaction ratings and resolve escalations with warmth and speed
• Coordinate private corporate retreats, weekend weddings, and seasonal events
• Train front-line service staff on luxury Ethiopian hospitality standards

Requirements & Qualifications

• Diploma or Degree in Hotel Management, Tourism, or Business Administration
• 3+ years experience in a quality resort, hotel, or premier hospitality venue
• Resident of Bishoftu or willing to relocate to Bishoftu
• Bilingual in Amharic and English; Afaan Oromoo is advantageous